Collaborate in CSM Configurable Workspace
1:28
YouTubeServiceNow Community
Collaborate in CSM Configurable Workspace
Resolving complex cases means reaching the right people fast — without losing context switching between apps. See how the Collaborate component brings chat and calls directly into the CSM Configurable Workspace, so agents can connect with subject matter experts and colleagues through their preferred communication tools — Teams, Zoom, Webex ...
301 views1 month ago
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