Add Yahoo as a preferred source to see more of our stories on Google. WASHINGTON (DC News Now) — A van reportedly drove through the barricade near the White House on Wednesday morning, D.C. police ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

BOISE, Idaho — Interfaith Sanctuary has officially received a Certificate of Occupancy from the City of Boise for its new Shelter Home at 4306 W. State St., marking a major milestone more than five ...

After six months of negotiations, Pace and Niles village leaders have approved a new contract to continue the free bus service in the community. “Drivers are being retrained and buses should be back ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...