TALLAHASSEE, Fla. – On Thursday, 12 more bills were sent to Florida Gov. Ron DeSantis’ desk, potentially adding to the growing list of new laws if he signs them. These bills cover subjects ...

AI: Assisting, Automating, and Accelerating Help Desk Operations AI is no longer a luxury — it’s a necessity. Companies that don’t integrate AI will struggle to compete in the evolving ...

AI is transforming the help desk — but human expertise still plays a vital role in delivering responsive, reliable support.

Illinois lawmakers passed bills on issues from abortion rights to gun safety during the final days of the General Assembly’s spring session.

Sweet cherry season will be here in just a few weeks. Here is some information about preventing wormy cherries in your crop. The western cherry fruit fly (WCFF), the primary cherry pest in Utah ...

It will now be sent to Texas Governor Greg Abbott’s desk for signature. When the bill reaches Gov. Abbott’s desk, he will have 20 days after Sine Die to act. “Trey’s Law” is named after ...

The House approved Senate Bill 8, which mandates sheriffs request formal partnerships with U.S. Immigration and Customs Enforcement for designated deputies to serve administrative immigration ...

Part of the bill aims to address rising liquor liability insurance costs that have made it unaffordable for many bars and restaurants across the state to stay open.

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

M&S's online clothing orders suspended since April 25 Analysts estimate cost at 30 million pounds so far Co-op and Harrods also hit by cyberattacks NCSC says all companies should review help desk ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

M&S hackers tricked IT help desk workers to access company systems, says report The cyberattack by hackers from the Scattered Spider network saw M&S lose millions of pounds ...