A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

Here's a paradox of customer service training and customer service leadership. On the one hand, one of the keys to giving great customer service–profitable service that builds your company–is to be ...

WIESBADEN, Germany - Customer service, no matter how good, can always be improved. With that in mind, the senior leadership at the U.S. Army Corps of Engineers Europe District here hosted a customer ...

Customer Service—It's Everybody's Job is a one-day workshop designed to help all employees recognize and take responsibility for serving internal and external customers in a tactful and helpful manner ...

A Blue Ribbon Awards Service Workshop, “The Customer Connection,” will be held Wednesday in Stateline. The workshop will be held by Tahoe Training Partners founder Laura Moriarty, who will discuss the ...

BECKLEY, WV (WVNS) – The West Virginia Hive announced it will host an event aimed at enhancing customer service among “front line businesses” in our area. The initiative is a two-day training event ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

A leading customer experience developer is urging business to stop spending money on front-line customer service workshops and start focusing on a longer term strategic approach to improving the ...

The Mississippi Development Authority's Entrepreneur Center will hold a customer service workshop from 5:30–7:30 p.m. April 21 and 22 at Stone Pony Pizza, 226 Delta Ave. in Clarksdale. The workshop, ...