Coscharis Group has inaugurated a new Geely-dedicated workshop in Ikeja, Lagos, and officially assumed full responsibility ...

This month marks a significant milestone for Gadsden State Community College and its surrounding communities as Chief Jay ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

CVS Health has opened its new Workforce Innovation and Talent Center in cooperation with the Chicago Baptist Institute, where ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Outdated service models won’t cut it anymore, and customers won’t hesitate to move on if they’re not getting the service they expect. Customer Experience As A Competitive Advantage ...