Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

Good customer service training equals happy clients and repeat business. It could be magic. For any business, the case for customer service training is obvious: good customer relations help generate ...

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

Here's a paradox of customer service training and customer service leadership. On the one hand, one of the keys to giving great customer service–profitable service that builds your company–is to be ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

Customer Service—It's Everybody's Job is a one-day workshop designed to help all employees recognize and take responsibility for serving internal and external customers in a tactful and helpful manner ...

WIESBADEN, Germany - Customer service, no matter how good, can always be improved. With that in mind, the senior leadership at the U.S. Army Corps of Engineers Europe District here hosted a customer ...

The Mississippi Development Authority's Entrepreneur Center will hold a customer service workshop from 5:30–7:30 p.m. April 21 and 22 at Stone Pony Pizza, 226 Delta Ave. in Clarksdale. The workshop, ...

Feb. 29—Quality customer service has become a more critical component in the local economy, says the WV Hive's Judy Moore. WV Hive, the entrepreneurship program of the New River Gorge Regional ...