AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

TTEC, a leading customer experience technology and services company which is headquartered in the US, is now seeking American ...

Elly De La Cruz is picking up right where he left off. The Cincinnati Reds phenom got his spring training off to the best start possible Saturday, as he crushed a high-flying solo home run in the ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

Indigenous service delivery organizations offer a variety of employment services based on the needs and priorities of First Nations, Inuit, Métis and urban/non-affiliated Indigenous people.