Soft skills in customer service include active listening, empathy, conflict resolution and problem solving. Why Good Customer Service Is Important.

Just as important, though, is a second set of skills, what can be called “the soft stuff,” the human subtleties that make all the difference in how a customer perceives the customer service ...

Few skills impact the customer service process more than communication. Great customer service typically results from effective listening, followed by articulate and clear verbal messages ...

Communication, teamwork, leadership, creativity and customer service skills are some of employers' most sought-after soft skills in almost every industry. Here are some examples of the soft skills ...

In today's business landscape, customer expectations are higher than ever before. To deliver exceptional field service, technicians must be equipped with the right knowledge, skills, and tools.