Soft skills in customer service include active listening, empathy, conflict resolution and problem solving. Why Good Customer Service Is Important.

Just as important, though, is a second set of skills, what can be called “the soft stuff,” the human subtleties that make all the difference in how a customer perceives the customer service ...

Programs help young people build soft skills, such as communication and professionalism, that are needed to succeed in the ...

Soft skills harder to find in talent pool, so they must be taught. Earlier this year, HR Dive talked with leaders at Linkedin and Udemy about the skills and training that employers are focused on ...

In a recent ManpowerGroup survey of 2,000 employers, over 50% of organizations listed problem-solving, collaboration, customer service, and communication as the most valued skills. It makes sense that ...

Soft skills such as creativity and strategic thinking will keep workers competitive as AI spreads, a survey by recruitment firm Experis found, with 35% of Polish companies saying customer service ...