AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Tools like ServiceTitan and Jobber give your team the ability to operate in real time, without the handoff friction. And here ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS) has thanked residents after the building was used in an exercise on Tuesday, June 10. Residents were advised on Tuesday not to be alarmed, ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Objectives The aim of this study was to determine the feasibility of delivering personalised isometric exercise (IE) for people with stage 1 hypertension. Is it feasible to deliver an isometric wall ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.