This month marks a significant milestone for Gadsden State Community College and its surrounding communities as Chief Jay ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Investment advisors in the United States are required to hold a Series 65 license. The best Series 65 exam prep course will help prepare them to pass the exam.

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

🚨 Since December 2024, we’ve seen a 33% increase in customer service impersonation scams on social media. Scammers monitor customer complaints on comments, then respond using fake accounts ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.