Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

At a meeting of the council’s people overview and scrutiny committee in March, the council’s head of library services Ceris ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The 90th Missile Wing will conduct an active shooter exercise to test unit readiness on F.E. Warren Air Force Base on July 11.

All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available. Brighton and Hove City Council moved its customer service teams out of the two town halls and ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...