A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...
You'll get access to an ad-free website with a faster photo browser, the chance to claim free tickets to a host of events ...
Polaris Bank has restated its dedication to delivering exceptional customer experience. The bank, in a statement made ...
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The Tertiary Education Trust Fund (TETFund) has joined the global community in celebrating the 2025 Customer Service Week, ...
Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...
At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...
KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...
Franchise Now presents an exclusive interview with Kenny Larson, CEO of Slumberland, and Josh Priniski, VP of Franchise ...
4don MSNOpinion
What AI reskilling really requires
The result is that holistic and comprehensive role redesign is essential if employees are to be successfully reskilled for AI ...
But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...
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