Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

Good day, everyone, and welcome to 8x8, Inc.'s Third Quarter 2026 Earnings Conference Call. [Operator Instructions] Please note, this conference is being recorded. Now it's my pleasure to turn the ...

A new Care.com report shows that parents are still feeling the squeeze of child care, and it's having a devastating effect on ...

Voice AI spent years on transcription and basic commands. Now it handles drive-thru orders where speed matters and mistakes cost real money.

C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...

TransUnion (NYSE:TRU) has signed a definitive agreement to acquire the mobile division of RealNetworks, a strategic move designed to make mobile communications safer and more reliable for businesses ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

"The Voice" Season 28 crowned a winner Tuesday night, marking the third consecutive victory for coach Niall Horan. Aiden Ross, a 20-year-old college student from College Station, Texas, emerged ...

The push to close the offices appears to contradict a federal judge’s order from April, which required Trump officials to resume operations at V.O.A. By Minho Kim Reporting from Washington The Trump ...

T-Mobile just made some of its customers very angry. T-Mobile's new CEO vows change at the company after increased customer losses. The phone carrier is ending a convenient option customers.

The Voice is getting closer to crowning a season 28 champion. On the Nov. 24 episode, the show concluded its Knockout Round, leaving 16 contestants in the competition. The Knockouts were a ...