Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations. Digital transformation and ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...