The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Verizon Communications (NYSE:VZ) has closed its acquisition of Frontier assets, expanding its fiber network reach. The company is pairing the deal with aggressive cost-cutting that includes job ...

Spotted on the Savannah calendar: BC Brothers Moving ...

Comcast is betting on a new strategy to attract and retain customers after major losses.

Albuquerque artist Fred Franco vividly remembers the chills he felt as a kid when his uncle would pick him and his cousins up for an ice cream trip that would always turn into a late-night storytime ...