In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

From Tuesday onwards, HP had started playing a recorded message to customers calling its customer support numbers. The message warned customers of a longer wait time of 15 minutes and apologised ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

One user on X directed a tweet at the company, complaining: "M234dw – Apparently the most recent firmware update that ...

Updated HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

To prevent users from adding a burden onto its customer service workers ... reminding customers of online support alternatives. HP reportedly said in an internal memo it is, “encouraging ...

Humane announced on Tuesday that most of its assets have been acquired by HP for $116 million. The hardware startup is immediately discontinuing sales of ...

The end of February 2025 has not been reassuring in terms of job security for the technology sector, as a number of firms ...