Remember that feeling of dread when you had to call HP customer service? The endless hold music, the robotic voice telling you about “longer waiting times” (even when there weren’t), and the ...

The mandatory support call times have been lifted, per a company statement shared by HP spokesperson Katie Derkits: We're always looking for ways to improve our customer service experience.

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...

Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum ...

(HP) What is surprising is that this policy ... “We are always looking for ways to improve our customer service experience. This support offering was intended to provide more digital options ...

Like all other Donkervoort models, the P24 RS will be very light, and it should out-muscle the 492 hp F22 Final Five ...

HP deliberately served consumers in many countries with mandatory 15‑minute wait times during the customer service process, The Register reports. An automated voice message told all callers ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...