This month marks a significant milestone for Gadsden State Community College and its surrounding communities as Chief Jay ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

CVS Health has opened its new Workforce Innovation and Talent Center in cooperation with the Chicago Baptist Institute, where ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Loni Smith, customer success training manager, won a Customer Service Training Professional of the Year award. The 24-member Tranont Customer Success Team supports customers and more than 35,000 ...