From workshops to new technology, new-service improvements have paid off in faster connections and streamlined processes.

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

Getting employees into that stance is a process that requires training and leadership, and it’s one Demaree believes in as an ...

Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.

AI-powered onboarding and training systems can improve employee training, but companies must do their due diligence before ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...