Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Dubai, UAE: Keyloop has launched Service Hub, a major new cloud native, web-based solution that helps dealers manage internal ...

VinFast Auto India partners with myTVS to enhance customer experience through 120 Extended Service Workshops across India.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

CVS Health has opened its new Workforce Innovation and Talent Center in cooperation with the Chicago Baptist Institute, where ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.