Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Coscharis Group has inaugurated a new Geely-dedicated workshop in Ikeja, Lagos, and officially assumed full responsibility ...

VinFast Auto India partners with myTVS to enhance customer experience through 120 Extended Service Workshops across India.

Costa Rica leads Latin America in AI adoption, with 50% of SMEs using AI tools. Learn about the challenges, opportunities, ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

When faced with uncertain times, what strategies can a franchisor implement so that in adversity their franchise will not ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.