AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson , Meters Music Trending Stories ...

The training also takes less time: What might require 90 minutes of classroom training can be completed in 20 minutes using VR training. This translates into higher employee loyalty, since their ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Customer service begins with you. Hiring and retaining service-minded people and properly training them to provide excellent service is a good start, but don't stop there.