Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

FORT BUCHANAN, PUERTO RICO– Staff supervisors from different installation directorates gathered at the Fort Buchanan Training ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

At a meeting of the council’s people overview and scrutiny committee in March, the council’s head of library services Ceris ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Police said a case was registered on July 1, this year and they began tracking down the suspects. Using information obtained ...

All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The 90th Missile Wing will conduct an active shooter exercise to test unit readiness on F.E. Warren Air Force Base on July 11.

She said: “It’s one thing to reduce the hours that customer service is open but that doesn’t get them any further with the training because they need people to be sitting there and watching, observing ...