Agent experience (AX) is the new competitive advantage in the era of AI. Learn how B2Ai commerce is transforming marketing ...

Barclays US Consumer Bank has deployed GenAI to create comprehensive summaries of interactions with customers across its contact centers.

Instead of surveys and government reports, listen to the people closest to capital, consumers and jobs.

National Consumer Helpline (NCH) in March 2025 alleged that Barbeque Nation had added a ₹335 service charge to a customer’s ...

Neighborhood organizations called on regulators to reject We Energies' data center rate proposal ahead of a Feb. 10 public ...

Woolworths' new $2 surcharge is already frustrating shoppers. Source: Yahoo News/Sararr/Reddit A new surcharge is being criticised by Woolworths shoppers just days after the fee was introduced. From ...

The case, which began in 2019, alleged Choice Home Warranty misled consumers about covered repairs and used catch-all excuses ...

Instead of waiting for macro tailwinds, marketing leaders must recalibrate and set themselves up for real-time, measurable ...

Forbes released a list in 2026 for the best companies in Illinois, looking at metrics like consumer ratings and employee ...

The acquisition is of the MyFuelPortal customer engagement platform only and does not include Silverline’s hosting business or other managed IT services.

CNW/ - Mazda is proud to be recognized by Consumer Reports as the top‑performing brand in its newly released Safety Verdict assessment--an evaluation ...

The South African retail fuel sector is not in decline – it is evolving.While fuel volumes are under pressure from shifts in mobility, technology and consumer behaviour, the forecourt remains one of ...