The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

A new D.C. Council bill attempts give the fire department’s top doctor the final authority over policies at the 911 center, whose performance has been under sustained scrutiny.

DENVER — It was nap time at Family Star Montessori, and Sue Alexander, a retired accountant, settled onto the floor beside a little girl named Ophelia. The child leaned against her and announced: “I ...

The goal is to graduate about 100 new EMTs annually to support both volunteer and professional ambulance services across the county’s 33 towns.

When paired with Quality Assurance and Performance Improvement (QAPI) and leadership training focused on communication, deeply involved coaches were able to support staff to move the needle on quality ...

CRB Services' Vocational Training Center helps persons with developmental disabilities to learn job skills in 16 different simulated work settings.

NEENAH, Wis. (WFRV) – ThedaCare Regional Medical Center-Neenah marked a big milestone Friday morning as leadership from the ...

The locally based Northeast Pennsylvania Manufacturers and Employers Association has safety consulting and training services. “Through safety audits, program design and customized ...

The Fresno County Superintendent of Schools has unveiled a mobile dispatch training center for high school students in Fresno and Madera counties. It’s one of only two programs of its kind in the ...

Chris Hillyer, nVent's Director of Global Professional Services, explains data centers need a partner — not just a vendor — experienced in navigating the shift to liquid ...

March 6 through April 25 The Gallery at Graphite Arts Center, 202 Main St., Edmonds Gallery hours: Fridays and Saturdays, ...