In any business, it’s the accumulation of small decisions and actions that often makes the biggest impact. This thoughtful ...
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TwistedSifter on MSNCall Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of MoneyYou could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...
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