Handling Disability Income (DI) and Long-Term Care (LTC) claims can be quite a challenge for insurers. The processes are often bogged down by a high volume of claims, complicated eligibility checks ...

NEW YORK and NOIDA, India, Dec 02, 2024—HCLTech, a leading global technology company, has announced that it has attained the AWS Life Sciences Competency status. This recognition highlights HCLTech’s ...

A leading American multinational financial services company, that provides a platform for international money transfer, embarked on a comprehensive digital transformation journey to enhance its ...

Migration to cloud would certainly bring essential elements to make business more agile, however, the benefits are realized when the adoption of cloud is treated as a re-engineering of business than ...

Today, delivering experiences that resonate on a personal level is not just desired — it's expected. Firms that are able to deliver tailored experiences consistently and at scale are paving their way ...

Our client is a multinational insurance company operating in Singapore, Malaysia, Indonesia and Brunei. It has 14.5 million policyholders and more than $100 million in assets. It is one of the world’s ...

Customer experience (CX) is an essential part of any organization’s success. CX is much more than the level of customer service a company provides. CX is the totality of a customer’s interactions with ...

Today, HCLTech is uniquely positioned to offer an integrated portfolio of offerings to build resilient enterprises for the coming decade of technology-driven disruption. Our unique blend of ...

Salesforce has been one of the leading providers of cloud-based application systems in the form of Software as a Service (SaaS). In this report ISG has assessed 21 companies based on strong market ...

The need to take employee experience to the next level has always been a priority for the customer. But owing to a legacy contact center, they were unable to meet modern customer experiences at the ...

Manufacturing industries generate massive amounts of data from sources such as sensors, machines, enterprise systems and human interactions. However, most of this data remains siloed, unstructured and ...