Hilton has today released new UK research revealing a strong link between employee engagement, and customer satisfaction and ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

For once a group of waiters and waitresses, bar staff, taxi drivers, and other hard-working employees were able to relax while others served them. Twenty-three finalists gathered at St James's Park ...

Community marketplace has tapped boutique hotelier Chip Conley to guide efforts. Sept. 17, 2013— -- Airbnb, one of the biggest players in the travel-sharing economy, has launched a Hospitality ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

THIS award gave both individuals and companies the opportunity to be recognised for going above and beyond the call of duty. Two companies and one staff member were shortlisted. Phillip Kendall of the ...