Anyone know of or can recommend a ticket tracking system that integrates with an ACD ( http://en.wikipedia.org/wiki/Automatic_call_distributor)? Phone call comes to ...
I setup a helpdesk at my workplace about a year ago and have since led my team to complete 2000+ tickets. The project I used was the Information Resource Manager (IRM) and not long after I realized ...
In a recent Hayes Management Consulting blog, Paul Allen explains why you need an efficient tracking system now. Ten of the most frustrating words for an end-user have got to be, “Please submit a ...
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