An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

Spectrum, which is operated by Charter Communications, continues to lose customers at a rapid pace, despite recent efforts to ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

SpaceX’s Starlink has achieved a significant milestone by surpassing 8 million customers, reflecting the rapid global ...

As this trend continues to grow legs, Spectrum lost 80,000 cable TV customers during the second quarter of this year, ...

KANSAS CITY, Mo. — A money-back guarantee is one of the ways some cable companies sweeten the pot and get customers to sign up for services, but one Spectrum customer who thought he followed all the ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

Spectrum customers saw ESPN and other Disney-owned channels go dark Thursday after the two corporations failed to reach a new carriage agreement. The blackout hits sports fans at the start of the ...