In recent months, there has been increasing debate over whether software companies or internal IT departments are responsible for critical software updates such as patch and service pack distribution, ...

The transition from a software development team to the maintenance team is often taken for granted. Organizations focus so much on getting a project completed, they forget there are management and ...

Effective maintenance management allows production to run smoothly, which is essential for the success of business operations. Poorly maintained resources can cause delays and endanger the safety of ...

Microsoft said in a message to administrators that a Microsoft 365 outage that lasted nine hours and 22 minutes had been ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Maintenance for multi-site facilities is tricky. It’s not just sorting through the problem of broken equipment and booking repairs. Managers must ensure everything runs smoothly, on time, and within ...

The software industry is in a critical state of metamorphosis. Much like a butterfly emerging from its cocoon, software is spreading new wings as a service. The trend began to take hold back in the ...

SaaS replaces the need to physically purchase, install and deploy application software throughout an organization. Learn more about SaaS, which is now a mainstay for businesses large and small. Image: ...