Contractors, design professionals and others in the construction industry are using AI tools in their work more frequently. As artificial intelligence (AI) becomes more widely used in all areas of ...

In today’s fast-paced customer landscape, first contact resolution has evolved from a simple service metric into a vital customer experience standard. I have seen organizations invest in complex ...

The American Arbitration Association has announced several gen AI-related developments this year. AAA's Bridget M. McCormack discusses the impact of this year's announcements. She also dives into ...

Southwest Research Institute (SwRI) has developed new technology to enhance clinical bone imaging and decrease osteoporotic fractures in the elderly. The tool, described in a new SwRI-led study, uses ...

A weekly roundup of the most important things you need to know about Atlanta City Hall. This image of teenagers at a skating rink, posted on the city of Atlanta's Instagram, is AI-generated, the city ...