While many service workers forced to suppress emotions and deal with entitled customers are subjected to all kinds of mental health concerns, according to a study from Industrial Health, the ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

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If you find yourself being more impatient than ever before when interacting with people in customer service roles — or if you’ve noticed other people having a shorter fuse and snapping more quickly — ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

EcoShield Pest Solutions celebrated its first Customer Service Appreciation Week with a week of recognition, connection, and ...

A few years ago, Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative: prioritizing Customer Centricity over revenue by putting their ...