The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

As Pennsylvanians drop health insurance, technology becomes ingrained in healthcare and workforce shortages remain a pain point, Penn State Health CEO Michael Kupferman, who entered the role in June ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Clearwater, FL – February 28, 2025 – hellocare.ai, a leader in AI-assisted virtual care delivery, is proud to announce its planned system-wide implementation at AdventHealth, a connected system of ...

The health policy landscape continues to evolve, creating new opportunities to advance meaningful progress, especially on issues that have long been on the policy agenda, such as ensuring patient ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

Several Louisiana health systems have jointly launched MyChart Central, creating the first statewide, unified patient portal experience.

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

In a world where consumers can order dog food, schedule a haircut or buy a plane ticket with just a few keystrokes, patients often are left wondering why healthcare has to be so complicated – and why ...

By prioritizing proactive price transparency, realistic automation strategies, and cross-departmental staff development, UW Health is redefining the patient financial experience and driving ...