The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

But is open source ready for such a transition? Understandably cautious organizations are raising questions regarding open source support, security and compatibility with existing systems and ...

Executives have traditionally viewed proprietary systems as safer, lower-risk options. However in recent times increased scrutiny of capital expenditure has forced corporations to consider alternative ...