An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of Medicine IT and Instructional Media ...

This role is part of the technical support service desk, which is not described in full due to commercial and client confidentiality (some clients choose not to disclose our business relationship).

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

Computer with a working web camera or phone with the Zoom mobile app downloaded (no login required) A stable internet connection to support video Proper lighting (Help Desk staff must be able to see ...

The Technology Help Desk provides tech support to the community virtually, in person or by telephone. For support, visit the Brandeis Service Portal, email [email protected] or call 781-736-4357 from ...

The IT Service Desk provides front-line user support services for students and staff. The IT Service Desk can help and advise on a wide range of computing issues at QMUL, we typically deal with: ...

The CCR Help Desk Portal includes a robust and searchable knowledge base ... Fill out form on help portal Fill out form using widget on website (click the red Support tab on the left side of our ...

Switching help desk platforms is a significant decision, one that can be driven by the need for better features, improved ...

The IT Service Desk provides front-line user support services for students and staff. The IT Service Desk can help and advise on a wide range of computing issues at QMUL, we typically deal with: ...