In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

In the past, robotics was often perceived as a distant and futuristic concept, primarily confined to science fiction and speculative narratives. They were imagined as humanoid machines, often with ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed how fragile our global supply chains are, resulting in shortages on shelves and ...

IT service desks have long been viewed as expensive but necessary cost centers that play an essential role in keeping organizations operational. However, this perception is rapidly changing as ...