UPS' Happy Returns is using artificial intelligence to stymie a particular strain of returns fraud in the thick of the post-holiday sprint for reverse logistics providers. The company announced in ...
Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...
Data from Happy Returns, a UPS-owned reverse logistics company, shows that nearly one in every 10 retail returns in the United States involves fraud. Retailers now lose an estimated $76.5 billion a ...
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