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HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone
To prevent users from adding a burden onto its customer service workers ... reminding customers of online support alternatives. HP reportedly said in an internal memo it is, “encouraging ...
Ars Technica22d
HP realizes that mandatory 15-minute support call wait times isn’t good support
In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...