Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

About a year ago, Brigid O’Donnell decided to pursue a new career. She was feeling burned out working 60 hours a week in the restaurant industry and was badly in need of a lifestyle change. She was ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

West Yorkshire’s transport authority has been recognised for its excellent customer service skills. A government inspector spent two days at Metro assessing its culture, accessibility and the ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers 1 and ...

SAN ANTONIO (October 28, 2015) -- A smiling barista hands out cups of coffee to an early morning crowd. A youth sports coach teaches kids how to dribble a basketball. A counselor wipes the tears off a ...