It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Our modern business literature is filled with books and articles from experts who advise businesses to exceed customer expectations and overdeliver as a way to delight customers, build loyalty, ...

Build lifetime loyalty by knowing what customers expect. Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This ContactBabel report identifies ...

Many brands are jumping into artificial intelligence, which makes sense. There are many efficiencies in terms of supplementing current marketing tactics. But the real opportunity is employing AI ...

Editor's Note: With competition growing increasingly harsh, business owners can no longer offer “bare minimum” customer service. Find out why “exceeding expectations” is the new order of the day with ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney ...