Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

DO YOU need a little extra support to cope with the cost of living crisis? You’re not alone. As more of us turn to firms for help, companies are rushing to hire extra customer service staff to deal ...

The white collar workforce is experiencing a massive culture shift. Now, companies are not only responsible for enabling employees to work from home, but they’re also on the line for building flexible ...

Organisations are spending money on the wrong type of training. So claims Zita Richardson, partner in the Liverpool-based soft skills consultancy Motivateme. “Good customer service is central to the ...

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...