Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

In a significant career progression, Lindsey Hedrick solidifies her commitment to Dataminr by stepping into the role of Senior Customer Success Associate, focusing on serving US Federal Civilian ...

How do I set up our profile? What does this feature do? Why isn’t this working? What are our conversions? How do we increase our ROI? When do we get billed? When is our contract up? What is the ...

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

“I had a whole career I envisioned for myself, but I have to be a mother and a spouse, too. I was trying to figure out how to go to my kids’ sports and school activities but still be successful in my ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Achieving career success often requires more than just talent and hard work. We asked industry experts to share one habit they’ve developed that has significantly contributed to their career success.

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...