Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...

Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

While customers appreciate the human touch, when they’re on the go they also strive for speed and efficiency 24/7. Many tasks (whether it’s adjusting a reservation or making a special request) can be ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

HAMPTON ROADS, Va. – If you are looking for a job in the customer service and hospitality industry, Tidewater Community College wants to help you find a job. The TCC Customer Service and Hospitality ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

WHEN they discover the mystery shopper has been and gone many business fear the worst but not the Premier Inn, Bolton. For the budget hotel, on Chorley New Road, Bolton, received a certificate for ...