Every customer service training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: conceptual/inspirational/cultural themes on the ...

Internal customer service is when the support staff serves the attorneys in a law firm. (It's also when the attorneys turn around and provide customer service to their support staff.) ...

WIESBADEN, Germany - Customer service, no matter how good, can always be improved. With that in mind, the senior leadership at the U.S. Army Corps of Engineers Europe District here hosted a ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Customer Service—It's Everybody's Job is a one-day workshop designed to help all employees recognize and take responsibility for serving internal and external customers in a tactful and helpful manner ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Customer Service Training using Generative AI. Article Date. May 09, 2024. This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the ...

Over the summer, SLO Partners ran a series of customer service workshops for recent high school graduates. The program supports local businesses that need long-term employees.

Quality customer service has become a more critical component in the local economy, says the WV Hive’s Judy Moore. WV Hive, the entrepreneurship program of the New River Gorge Regional ...

Verizon has been using VR training since 2021 to build empathy and de-escalation skills for their contact centers’ customer service associates. Pre-VR training, Verizon put on four-hour, in-person ...

Series 2: CWRU Customer Service Supervisor Training. While Series 1 focuses on individual customer service, Series 2 is geared towards supervisors and focuses on how supervisors can advance this ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.