Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Shopping for groceries should be quick and easy, but your mileage may vary if you need help from employees, especially in ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Q3 results are a warning sign threat to the very functioning of the U.S. economy: high profits, record-breaking stock returns, and weakening customer satisfaction. While the national score is ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Porsche has been crowned the top premium brand in a JD Power study, reflecting its commitment to customer satisfaction and quality.

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

In today’s increasingly competitive retail banking space, consumer financial institutions face a surge of pressure not only competing with each other but also from alternative service providers ...