At the foundation of any successful business is a well-crafted and defined customer service plan that establishes policies and guides about how to handle customer interactions and create a positive CX ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

Customer service is always evolving, especially with all the unexpected challenges that have presented themselves this year. Here are a few ideas to up your game and cover all the bases as we head ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Customer service agents are the first line of defense in solving issues and managing customer expectations, but finding a solution is not always as easy as it seems. How an agent addresses a challenge ...

There are a lot of different things that go into starting and operating a business. You need a product or service that can sell and a team that can distribute it. You need marketing campaigns, a ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions your customers may have. Below, we've rounded up some of the best AI ...

For decades, customer service was considered a cost of doing business. To cut costs, many companies moved customer service jobs offshore, deployed various technologies to automate customer ...

Every successful customer-focused company has a customer service recovery framework at the ready, to be deployed in the moments when things don’t go according to plan. A service recovery system kicks ...