Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the AI-powered customer operations platform, today announced it has surpassed $100 million in annual recurring revenue (ARR). The achievement is a rare milestone ...

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. NiCE ...

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

Apte, a 20+ year veteran of Exelon, succeeds Melissa Washington, recently elevated to SVP of Governmental, Regulatory and External Affairs at ComEd Apte will lead ComEd’s customer-facing teams, ...

Empson first joined N Brown as supply chain director in January 2024 before being promoted to the newly created role of chief customer operations officer in February 2025. She took responsibility for ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE), the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating ...