SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

SINGAPORE, SG – November 12, 2025 – PRESSADVANTAGE – Voiso, a global provider of AI-powered contact center software, today ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

Brad Anderson is the President of Products and Engineering at Qualtrics. Brad previously spent 17 years as a key leader at Microsoft. The criticality of understanding and continuously improving the ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) ...

The aptly named online reputation management firm Reputation.com Inc. has a lot more money in the bank today after closing on a $150 million minority growth funding round. The round was led by Marlin ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Are we approaching the end of the age of business disruption? The idea that digital ...