No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

Lennox Hill upgrades the Customer Complaints module in isoTracker, its hosted Quality Management System software. The upgrade provides an enterprise potential to the Complaints module with greater ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less when the whole world can see it. The easy option to ...

Customer complaints are, without a doubt, one of the most challenging aspects of running a business. Yet, they’re also some of the most valuable opportunities you’ll encounter. Think of complaints as ...