Microsoft tore the wrapping paper from its latest contact center offer with the general availability of ‘Microsoft Dynamics 365 Contact Center’ on July 1, 2024. Microsoft Dynamics 365 Contact Center ...

The Microsoft outage caused by a faulty CrowdStrike software update has caused the return of a familiar — and dreaded — screen for many Windows users: what has come to be known informally as the "blue ...

WAKEFIELD, Mass., June 17, 2025 /PRNewswire/ -- Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft ...

Microsoft gets into the contact center ring, Webflow hires COO, Nextiva releases next-generation Workhub, Pecan debuts one-click model deployment, more CX news. Microsoft has thrown its hat into the ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft is making managing contacts on Outlook for iOS ...

Zoom’s decision to acquire CCaaS provider Five9, announced last week, has generated many conversations about the benefits of integrating the contact center with an organization’s unified ...