I imagine Comcast's senior management looking at Uber's recent bad publicity and rushing to their cellar to pull out a fine vintage. Over the last few years, Comcast's image and customer service has ...

Comcast is launching a new technician tracker through its MyAccount app, which lets you keep an eye on where the Comcast technician that’s supposed to be at your house actually is. Waiting around for ...

As part of a new multi-year plan to “reinvent the customer experience,” Comcast will pay you $20 if a technician shows up late to an at-home appointment. Comcast announced on Tuesday that it will ...

Comcast is well-known for its customer service woes, but is hoping some cold, hard cash will help change that. I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of ...

Comcast may have just addressed a major pain point for its customers. This week the company launched Tech ETA, a service that’ll allow customers to track their technician. The new service, available ...

In Thursday blog post titled “Your time is valuable; we don’t want to waste it,” Comcast customer service chief Charlie Herrin detailed a new service that will give customers alerts 30 minutes before ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. By showing customers a technician's name, photo and current ...

Scheduling a technician to install or repair Internet / cable / phone services is a royal pain. While most service providers offer an arrival window of anywhere between two and four hours or so, it's ...